Frequently Asked Questions
Last reviewed — July 2026What does CyberForge Innovations Limited actually do?
We design and operate digital infrastructure for businesses in South Sudan and the wider region — cybersecurity, cloud hosting, ERP (OptiERP), custom software, IT operations support, and technical training.
How does a typical engagement start?
With a consultation to understand your current infrastructure and the specific risk or inefficiency you're dealing with. From there we scope an assessment, then a delivery plan with clear milestones — no generic packages.
Do you support businesses outside Juba?
Yes. Our hosting, cloud, and remote-monitoring services are built to serve clients across the region, and our Intelligence Hub is being designed to cover 9 zones across the continent.
What is OptiERP?
OptiERP is our enterprise resource planning system covering HR, payroll, finance, and inventory. It's designed and customized per client rather than sold as a fixed template.
Is the 99.9% uptime guarantee backed by an SLA?
Yes — every hosting and cloud plan includes a service-level agreement with defined response times and uptime commitments. Details are confirmed at contract stage.
Can our team be trained instead of fully outsourcing?
That's the model we prefer. Our Training & Mentorship line is built to leave your team able to operate and extend what we build, not dependent on us indefinitely.
How do I get a quote?
Use the contact form or call one of the numbers listed on our contact page. We'll follow up within one business day.